Choosing the right information technology consultant for your business can be a critical business decision. The computer and network support company you choose directly effects your productivity, your versatility, and even your important thing. Technology plays an important role in today's business world. Blackberries, laptops, email and instant messenger have all become tools of the trade when conntacting clients. But what happens when your email will go down? Or when you can't hook up to the internet to gather time-sensitive data for a customer? The great things about technology can come at a price, plus its times like these when businesses, especially smaller companies, desire a reliable IT partner who are able to reduce down time. You may think the number one standards when selecting an information technology consultant should be expertise. Although expertise is certainly a deciding factor, any computer and network support company's customer service strategy should be thought about closely as well. After all, what good is an expert when you can't get in touch with him to fix your critical IT issues? Get more information about technical support from IT Support Markham.
The Difference Between an IT Companion and a Vendor
It might seem to be like semantics, but there is a real difference between a system support company that indications on to become your THAT partner and an information technology consultant that is merely another vendor selling applications and services. An IT companion should have a customer service model that aligns with the long-term goals of its clients and is focused on helping to develop clients' businesses.
Many computer and network support companies' approach to customer service leaves something to be desired. You call to schedule an on-site visit because your network is having issues, and it is slowing your turn-around time down to a snail's pace. You obtain a call back again four hours later from an employee that you have never spoken with before. They can come, but it will have to be tomorrow or possibly Monday, because all of their guys work on a network issue at a major law company. To these vendors, your company is merely another small fish in a sea of bigger clients.
To an information technology consultant that is a true spouse, your business, whether large or small, is their business. A network support company that take the partner approach does not take technical issues softly because they recognize that IT can make or break an organization. A partner requires the time to become familiar with the ins and outs of your business from day one. They understand what your company needs, from a technological perspective, to be successful, and they'll not only provide that, but also offer advice about how to use technology to grow your business. General, this type info technology consultant provides a lot more than services - they work as an extension of your business.
Signs of a Dependable Computer and Network Support Company
Whenever searching for the right computer and network support company, you should keep an eye to some tell-tale signs that will provide insight into whether the partner you are considering is a good fit for your company. First, ask the next questions when researching potential partners:
Will my company be assigned one individual who will behave as our main information technology consultant? If the potential computer and network support company says no, then there is a good chance that you will be talking to someone different each and every time you get in touch with with an issue. This can get tricky because when several people is in charge of your account, your requests can slip through the cracks. Furthermore, the responsibility game will likely occur with this situation - "I thought Bob said that he was going to call you back. "
Can you tell me about your escalation process when dealing with client issues? This is an essential question because some issues are more time-sensitive than others and, if your information technology consultant is unavailable, you need to really know what back-up plan measures are in destination to expedite image resolution of your issues.
Will my IT contact be able to break down technical jargon into something I can understand? Most of us are not as technically savvy as our IT consultants - after all, that is why we hired them! There is nothing worse than paying top dollar for technological expertise but not being able to understand a word the expert says. And, some consultants come off as down right egotistical when they fail to notice that you are lost as they are describing your network infrastructure. A good i . t consultant has the technical raffiné but knows how to communicate so that even the least technically savvy person in the girls can follow. Follow the link to get more information about IT services IT Consulting Markham.
Use your intuition - you can usually glean a lot from your best conversation with a potential IT and community support company. If your questions seem to be to stump them or, if they act as if they are hurried, expect more of the same behavior in the future. A network support company whose focus is on partnership will likely play an important role in obtaining your company's long-term goals. For this reason it is essential to treat the research and selection process as if you are employing on a full-time staff.